IVR is a technology that allows a computer to detect voice and DTMF tones input via keypad.
IVR, or Interactive Voice Response, allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue.
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Interactive voice response is an automated telephony system that interacts with callers. It gathers information, looks up information, and routes calls to the right recipient. IVR lets your customers get information or assistance quickly using only their voice or telephone pad.